HPE Complete Care Service
One support agreement across the estate rather than per-box warranties.
- Who it's for
- Organisations running production AI workloads
- Scale
- Level 4
Consultancy and delivery services covering AI strategy, architecture, data readiness and deployment. It exists because most AI infrastructure failures are deployment and data failures, not hardware failures, and those are cheaper to avoid than to repair.
The problem it solvesThe hardware decision is the easy part. Power, data, security and the operating model are what actually delay the project.
No payment is taken online. Every request is an enquiry answered by an engineer.
Where does this sit?
Enterprise. Four to eight enterprise accelerators in a rack chassis, sized for production load rather than experiments. Typically bought by an enterprise ai or platform team. Datacentre or a well-provisioned rack.
Who it's for
What it runs
When it is the wrong answer
Every figure below is explained in plain English. Switch to the technical view for the bare specification.
Advisory and professional services for AI and hybrid cloud deployment
Strategy, architecture, data foundation, deployment and adoption
Awaiting verification — set per engagement
Verification
Manufacturer documented — HPE Services — AI and advisory service pages. Reviewed 2026-08-31.
Manufacturer sourceThe things that catch people out after the hardware has already been ordered.
What else will I need?
Solutions at this scale are designed before they are priced. Here is the sequence.
What you want to run, for how many people, on which data. No hardware discussed yet.
Rack space, power feeds, cooling and network capacity checked against what the platform needs.
A written design covering compute, networking, storage, software and services, with alternatives.
Priced against the agreed design, including installation and support. Nothing is charged until you accept.
Racked, cabled, commissioned and handed over with documentation.
Relationships documented by the manufacturer, or by us during a deployment.
One support agreement across the estate rather than per-box warranties.
Racking, cabling, commissioning and handover of new systems.