Returns and warranty
Your statutory rights, our returns process and what our warranty covers on new and refurbished hardware.
Consumers
14-day right to cancel from delivery under the Consumer Contracts Regulations, plus statutory rights.
Businesses
Business sales are covered by our terms; returns of correctly supplied items are by agreement.
Warranty on new items
Manufacturer warranty, with the term stated on each product page.
Warranty on refurbished
12-month Creative Compute warranty as standard, return to base.
- Tested before dispatch
- Burn-in report supplied
- Return-to-base cover
Faulty items
Report within the warranty term and we arrange collection or advance replacement where stocked.
Exclusions
Physical damage, unauthorised modification and mining or overclocking-related failure are not covered.
Enquiry desk
Talk to us about returns and warranty
Send an enquiry and a person replies within one working day with firm pricing, availability and a straight recommendation. Nothing is ordered or charged.
Last reviewed · Evergreen · re-checked at least every 730 days